Council discusses development projects and driving community dialogue forward as part of continuous service improvement

Dubai. Roads and Transport Authority. 8^th July 2026:

Dubai’s Roads and Transport Authority (RTA) held a Customers Council with residents of Umm Suqeim, Jumeirah and neighbouring areas, attended by several CEOs and directors of the departments concerned. The Council reflects RTA’s dedication to direct community engagement, valuing resident input and ideas to drive service improvements, project development and higher customer satisfaction.

The Council forms part of RTA’s broader approach to fostering a culture of open dialogue with customers, involving them in reviewing current and future projects and introducing them to plans for developing the roads and transport network in their residential areas. This strengthens community partnership and ensures initiatives and services are developed in line with residents’ needs and aspirations.

During the session, RTA outlined its vision for developing infrastructure and traffic flow in residential areas, including upgrading key road corridors, upgrading internal roads, delivering road lighting projects, expanding pedestrian and cycling tracks, advancing flexible mobility solutions, and broadening public transport services. The session also highlighted major ongoing and upcoming projects in Umm Suqeim and Jumeirah, including developing Jumeirah, Al Wasl, Umm Suqeim and Al Safa streets, along with improvements to Sheikh Zayed Road and Hessa Street. These projects will support smoother traffic flow, strengthen integration with public transport, and enhance quality of life in residential neighbourhoods.

Customers were also briefed on several strategic public transport projects, led by the Dubai Metro Blue Line project and its role in supporting the Dubai 2040 Urban Master Plan, alongside an overview of public transport services and the network serving Umm Suqeim, Al Safa and Jumeirah. The network connects residents to metro stations and various areas of the emirate, reinforcing the integration of transport modes and offering more efficient, sustainable mobility options.

The Council featured an interactive dialogue with attendees, who discussed a range of topics including traffic-calming measures in residential neighbourhoods, road development projects, and future mobility plans. Customers commended RTA’s initiative in providing a platform to submit suggestions and enquiries about its services, as well as RTA’s commitment to transparency and to strengthening direct communication channels with customers. This enables RTA to channel customers’ feedback and proposals into future services and projects, thereby boosting customer satisfaction and meeting community expectations.